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  0 of 0 people found the following review helpful:
 
Cartridges, Battery August 26, 2014
Reviewer: Randy Hurst from Perry, GA United States  
I've been very satisfied with Magic Mist except for having some cartridges fail. But in 2 years of Magic Mist I may have only had 4 or 5 fail so this is why a 4 star rating. Also had a battery fail. Could not see paying the shipping cost back. But thanks for a cigarette alternative.

<Magic Mist Response>

Thank you for your feedback/comments, Mr.Hurst.

It seems that you might have received a few bad cartridges in your package. Please mention about the number of bad cartridges you might have experienced and we will add that many to your next order.

We are really sorry about the inconvenience.

Sometimes a brand new cartridge may have a blocked air passage. Please try the following:
With the cartridge screwed on to the battery, keep the LED side of the battery in your mouth (about half to one inch) and then blow hard onto it a couple of times. You should see smoke coming out of the other side of the cartridge. Now just try inhaling your cigarette normally and you should see the vapor coming out.

Also, we have lately seen that as batteries get a little old, the center piece in the battery gets pushed down with usage. So when you screw in your cartridge, there is no or little contact between the battery and cartridge metal parts. And it seems that the cartridge is probably a dud. Using a small pin (like a push-pin or needle), if you try to lift up the center piece of the battery a little; the original position could be restored. Now when you screw in the cartridges, there is a good contact between the battery and cartridges.

Thank you

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  0 of 0 people found the following review helpful:
 
returning BUT August 25, 2014
Reviewer: Olivia Rusk from Sunnyvale, CA United States  
I ordered the wrong flavor and am returning them for an exchange.
I am giving a 5-star because I am a regular customer and though this is my first return, they made it easy.

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  0 of 0 people found the following review helpful:
 
Batteries August 22, 2014
Reviewer: Heather Ross from Las Vegas, NV United States  
I've always had great customer service and like the product; however, I've had a lot of problems with the batteries lately that I didn't have previously.  They just don't produce enough mist.  I've used your tip about moving up the middle of the battery but it seems like I have to do it constantly and it still doesn't work properly.
Prior to this, I definitely would have given 5 stars.
Thank you.

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  0 of 0 people found the following review helpful:
 
Always Good August 12, 2014
Reviewer: Joy J Obrien from Trussville, AL United States  
Great shipping, great product

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  0 of 0 people found the following review helpful:
 
Very good August 10, 2014
Reviewer: Sebastian Petralia from Broomall, PA United States  
very good

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  0 of 0 people found the following review helpful:
 
Vertigo cartridges August 6, 2014
Reviewer: bill snyder from phoenix, AZ United States  
always quick and easy ordering. any problem and they email right away. did have a problem with late arrivals but i think that was the post office. no problems with the last several shipments.

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  0 of 0 people found the following review helpful:
 
Great Price Point August 6, 2014
Reviewer: Kristine Proctor from Tustin, CA United States  
Flavor is not overbearing and the smoke amount isbetter than other brqands I have usedd- the price is the selling point!

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  0 of 0 people found the following review helpful:
 
Vertigo August 4, 2014
Reviewer: Jeanne Thatcher from Vero Beach, FL United States  
Your customer service rep, Alena, is so knowledge and very nice when calling in an order.

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  0 of 0 people found the following review helpful:
 
Great as always August 3, 2014
Reviewer: Virgil Willcut from Kirkwood, MO United States  
I've done business with you guys for several years and the thing I like best is "it just works". I order, it comes quickly, and the quality doesn't deviate. Keep up the great job!

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  0 of 0 people found the following review helpful:
 
Cartermizers July 30, 2014
Reviewer: wilburn mitchell from SAN ARDO, CA United States  
excellent

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