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  2 of 2 people found the following review helpful:
 
Great quality, product different than what order December 11, 2013
Reviewer: John Mangini from Pittsburgh, PA United States  
I order the Duluxe Kit expecting a standard battery and a Short battery.  However I received 2 standard batteries.  
The customer support was great in explaining to me what happend.  They said they will exchange it but I have to send the wrong battery back first.  I am not to happy with that since this wasn't my mistake, it was the company.
They did however say that if I place an order with them they will send the short battery with return packaging for the wrong battery to send it back.
I am just weary of ordering something else and it being incorrect.  I would have expected them to send me the correct battery from the start but that must not be their policy.

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  1 of 1 people found the following review helpful:
 
Excellent service December 10, 2013
Reviewer: Ralph Terry from Memphis, TN United States  
The Magic Mist group provides great service along with excellent products.

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  1 of 1 people found the following review helpful:
 
Great Kit! December 7, 2013
Reviewer: David V. from Pleasant View, TN  
You really cannot beat this kit.  It is priced right and works great.  It comes in a nifty little box and is checked before it is shipped out and is proven so by a glossy square piece of paper saying "checked by so and so etc....)  Thanks Again TMM!

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  0 of 0 people found the following review helpful:
 
Excellent product and service December 6, 2013
Reviewer: Renee Taylor from Jackson, TN United States  
Super fast shipping!!

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  0 of 0 people found the following review helpful:
 
Awesome customer service December 3, 2013
Reviewer: FreebyrdNY from NY United States  
I ordered the Vertigo Deluxe Kit, all seemed to work well when I 1st got it, then the small battery died. I called customer service, they had me return the bad battery and they sent me a new one free of charge. Then the PC charger died, I called them and they shipped out a new one the same day.
I went a year without problems, then the long battery would not work, it seemed to charge like it should, I cleaned it and tried several different cartridges, none would produce vapor with this battery, so I threw it away. A month later I saw their article for a fix (use a pin to pull the inside of the battery back up) I was peeved about that. So, I am ordering 1 more long battery and hoping they have worked out all the bugs now... But you really can't beat their prices or customer service.

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