Shipping and Returns Policy
SHIPPINGOrders placed on the website will be confirmed/approved and shipped within 1-2 business days. Order and shipping status can be tracked on 'My Account' section for customers who have registered by setting up a new account.
PLEASE NOTE: Although, we ship the packages within 1-2 business days, USPS may take longer than usual to deliver packages. USPS offers expected delivery date on their website but it is possible that they may not be able to deliver the package within that time frame. Once we have shipped the package, we are not responsible for any packages that get lost/stolen/missing in transit.
Also, please understand that sometimes due to extreme weather conditions, your packages may not get delivered as the Expected date shown on USPS website or as mentioned on our website. Packages are picked up and delivered manually and bad weather conditions (at pickup location or delivery location) could cause additional delays.
Please note 'Next Day' shipping is not available for Saturday delivery. So 'Next Day' orders placed after 3:00 p.m. on Thursday will be delivered on the following Monday. Also, Next Day orders are not shipped to PO Box addresses.
Returns are accepted with 100% refund of the value of the product if returned within 30 days of purchase of the product. Shipping cost is non-refundable. Please note that certain items (clearomizers, Kanger Protanks, Kanger Aerotanks, Inookin itaste, EVOD clearomizers) cannot returned or exchanged after they have been used.
Please contact toll free our customer service at: 1-844-MAGICMIST or firstname.lastname@example.org before you return any item. They may be able to help you troubleshoot the problem on the phone or via email. If you have been instructed by the customer service to return the items for exchange, please download the form here and mail it back with the items to be returned/exchanged.
Normally, exchanges/refunds are processed within 1-2 business day of the receipt of the package. However, if there are multiple items to be exchanged, it might take up to 5 business days for an exchange to process as we have to check/test all the items.
Shipping address for returns is: TMM Returns, 103 Schelter Rd, Suite 20, Lincolnshire, IL 60069.