CONTACT US Phone: 1-844-MAGICMIST (1844-624-4264) (for phone orders, issues, or questions) Live agents are available from 9:30 a.m. CST to 5 p.m. CST Monday - Friday. You can leave a voice mail if you call after-hours and your call will be returned the next business day. Email For technical questions, detailed order questions, or how to return/exchange an item: - Send us an email: customer.service@themagicmist.com Website: - Create a ticket by clicking on the following link: https://www.themagicmist.com/Ticket_new.asp FAX: 847-637-1915 Please allow 12-24 hours for a response to any inquiries. Our response may be slower on the weekends. Regular Mail: (In case you would like to contact us via regular mail) The Magic Mist 101 Schelter Rd, Suite B103 Lincolnshire, IL 60069