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0 of 0 people found the following review helpful:
Customer Service
May 27, 2023
Reviewer:
Hughes from Sycamore, IL United States
I received my order very quickly. One of the chargers that I ordered didn't work. I contacted customer service and they sent out a new charger which I received the next day! Thank you for having great customer service! That will keep me ordering from your company!
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0 of 0 people found the following review helpful:
Service
February 1, 2023
Reviewer:
Anonymous Person from Memphis , TN United States
I want to compliment you on your outstanding service. I receive my orders within a few days after placing it. I just wanted to let you and you staff how mush I appreciate the prompt processing of orders.
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2 of 2 people found the following review helpful:
Product and Customer Service
November 5, 2022
Reviewer:
Kathryn from Olympia, WA United States
I surprised myself by being able to completely stop smoking cigarettes (after almost 50 years!) using the Vertigo product. It was much easier than I could have imagined. Have had 3 customer service interactions and they were all great. One time I accidentally ordered the Tobacco flavor instead of the Menthol, tried to change it but couldn't, so was resigned to having to reorder. The next morning, I received a call from Magic Mist Customer Service. The gal said "I noticed you ordered Tobacco flavor instead of Menthol, which you've always ordered previously. Just checking to make sure that was correct". She changed my order for me, and everything was good. I was amazed someone spotted that and thought to call. Thank you Magic Mist!
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2 of 2 people found the following review helpful:
Customer Service
October 26, 2022
Reviewer:
Patricia Totillo from Orange City, FL United States
i have been doing business with Magic Mist for several years. For the first time there was an error in my order. I contacted Customer Service and immediately the situation was rectified.
Your Customer Service is PHENOMENAL!
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0 of 0 people found the following review helpful:
Blank Cartridges
July 18, 2022
Reviewer:
JJ from Vernon, CT United States
Just received my order. I tried 2 of the 5 carts and came up with a few initial observations/suggestions. 1 - the hard plastic cap for filling is difficult to remove. Perhaps a softer plastic cap would help. Fortunately I have some used white cloud cart tips I used to replace them with. 2 - it's hard to judge how much fluid has been loaded. A clear window along at least one side of the cart would solve that problem. Other than those 2 suggestions the 2 carts I tried seem to be working well.
Customer Service 
Blank Cartridges 
