We offer a lifetime warranty on all our electronic components products (except EGO batteries, EGO clearomizers, Kanger tanks, and Innokin itaste). We warrant that our products will be free from defects in material and workmanship under normal use and service for the full life of the product. The Magic Mist lifetime warranty applies only to the Magic Mist electronic components and does not apply to cartridges. Please note that the Magic Mist batteries have a normal life of 3-6 months under normal usage.
EGO batteries (EGO Twist, Ego Passthhrough, and EGO Non-Passthrough) have a warranty of 60 days from the date of purchase. Normally, these batteries have a life of about 9-10 months but warranty on these products is only for 60 days from the date of purchase.
Kanger Protank 2 and Aerotank, and Innokin iTaste products come in sealed packaging from the factory and have no warranty
The Magic Mist Lifetime Warranty can only be used within 90 days of your last cartridge purchase. As long as you have purchased Cartridge products from the Magic Mist within the last 90-days, you may make full use of your warranty for the life of your Magic Mist electronic product.
Subject to the above warranty, in the event that your Magic Mist device fails to operate satisfactorily, please contact our customer service at firstname.lastname@example.org explaining the problem you are having with the product. If it is determined that your product requires replacement, we will ship you a brand new item within 48 hours of your replacement request. Depending on the situation, we may send you an envelope to return us the defective merchandise or ask you to dispose-off the item, or request you to ship the item back at your own cost.
Please do not send any product back to us until you have been requested to do so by our customer service representative. This can lead to confusion and may result in the loss of your item, and therefore the forfeiture of your replacement.
NOTE: Lifetime Warranty does not apply to batteries returned with dirty threads or e-liquid inside. Keeping the battery clean on a regular basis often results in a much longer life. So first thing we recommend is to call us if you have a non-working battery. We will work with you to trouble-shoot the problem. If we receive a battery with dirty threads and/or has e-liquid in there, that battery will not be covered as a part of our lifetime warranty policy and hence may not be replaced. In no circumstances, send the batteries back to us without specifically been told to do so.
This warranty does not cover any defects or costs caused by:
• Modification, alteration, repair or service of this product by any persons or company other than the Magic Mist;
• Physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in instruction manuals; or
• Any use of the product other than that for which it was originally intended
Any express warranty not provided herein, and any remedy other than the warranty contained herein that might arise by interference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose. Replacement or repair of product is your exclusive remedy under this warranty.
The Magic Mist Lifetime Warranty is limited to a maximum of 5 replacements on any given kit order. The item must be defective, and will be replaced with an equal item from current inventory. Please note that this is not an exchange system. Should you have any questions regarding our Limited Warranty, please feel free to contact our Customer Service Department at email@example.com